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Company Privacy Policy

Himalayan Smile Treks & Adventures is committed to protecting the Personal Information that you share with us. Please take a moment to review this Privacy Policy (referred to as “Policy”) where you can find more details about how we collect and process your information. By using our website or the services offered by us, you are accepting our use of such personal information as you provide to us as described here. We need to collect, use and disclose personal information in order to perform our activities, including making and managing travel bookings on behalf of our customers. We are committed to ensuring that your personal information is protected. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process. Any questions you have about our Privacy Policy, or the information confined here can be directed to [email protected].

Information We Collect

When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address. We do not, however, knowingly collect personal information from children under the age of thirteen.

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel-related services and/or products on your behalf. For example, we may collect details such as your name, email address, passport details and other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. airlines and accommodation). We may also collect other Personal Information in order to assist you with your travel plans, date of birth, place of birth, gender, arrival and departure locations and times, airline, hotel name and location.

We collect your personal information so we can identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time. We may collect your personal information to respond to an enquiry or feedback you have sent to us.

To set up, administer and manage our products and services.

Personal information use

We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfil your travel bookings. We will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request.

Involving you in measuring customer satisfaction and seeking feedback regarding the service we have provided. We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email) if you have opted-in to receive them. You can unsubscribe from receiving electronic marketing materials by following the unsubscribe prompt in any email or other form of electronic marketing you receive from us.

Your choices about the use of your personal information.

We attempt to provide you with choices regarding the Personal Information you provide to us. We have created appliances to provide you with the following control over your information:

Cookies. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

Other Information:  If at any point you believe the Personal Information we hold about you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can Contact Us at the email address. [email protected]

How do third-party vendors use Cookies?

Third-party channels (i.e. Google) ads across the internet. These third parties use cookies to serve ads based on a user’s prior visits to our websites. No personal information is stored in cookie data, and users may opt-out of third-party usage of cookies by visiting the Network Advertising Initiative opt-out page (members include but are not limited to Google,  Yahoo) or via the third party’s cookie settings.

Changes to our Policy

We may amend this Policy from time to time.  If we make a change to the Policy, the revised version will be posted on our website at click here">. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.


The Himalayan Smile Treks trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorized persons with user identifiers, passwords or other access codes to control access to your personal information.

The personally identifiable information we collect about you is stored in limited-access servers. We will maintain to protect the security of these servers and your personally identifiable information and limit physical access to our premises. The Himalayan Smile Treks is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via services or otherwise. We will destroy or de-identify personal information once we no longer require it for our business purposes.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Feedback & Contact

If you wish to inform us of a change or correction to your personal information, request a copy of the information we collect on you, request deletion of your information or would like to restrict the further processing of your data, please contact us at [email protected] or via any other channel.

We will respond to these requests within one month. If you have any enquiries, comments or complaints about this Policy or our handling of your personal information, please contact the Privacy Officer via: [email protected]

Contact Details:

If you have any questions or comments about this privacy policy or about how we handle Personal Information about you please contact the Himalayan Smile Treks Privacy Office by telephone (0977) 1 4700386 or by email to privacy [email protected].

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